ქართულიSKYMAX GEORGIA Official Partner
Privacy and policy
Terms and definitions
Buyer – a natural person who intends to purchase the goods or the customer, purchaser or user of the goods, who placed the order on the site www.kiehl-shop.ge or the person indicated (referred to) as the recipient of the goods when placing the order.
Recipient – a natural person indicated (referred to) during the formation of the order by the buyer, at whose address the goods are delivered by the seller.
Seller – Limited Liability Company “Skymax Georgia”, which sells goods to buyers outside the trade facility, ie. Remotely, via the World Wide Web from an online store.
Website – a set of information resources and services available on the Internet at www.kiehl-shop.ge. The site is owned by the seller and he administers it.
Online store – a site where the buyer can get acquainted with the presented goods, their description, photos and price, as well as the buyer is able to choose a certain product (group of goods), its payment form, terms of delivery for the buyer or supplier, place an order and Or send it over the phone.
Order – request to purchase the selected goods in the online store via the Internet and / or transferred by the buyer to the seller via telephone, to deliver it to the address specified in the request.
Address – Identification data of the place of delivery of goods, which clearly and unambiguously determine the name of the city, street, building (house, building) number and, if available – apartment (room, office) number.
Goods – objects of sale, which are not recovered and restricted in civil turnover and are presented for sale in an online store.
Delivery Service – A subsidiary of the seller or other legal entity that provides contract delivery services to buyers under a contract.
1. General Provisions
1.1 These Rules for “Selling Goods in an Online Store” (hereinafter referred to as the Rules) define the rules for buying and selling goods through an online store.
1.2 Each party guarantees to the other party that it has the necessary legal right and capacity sufficient to conclude and execute the contract of sale.
1.3 When purchasing goods through the online store, the buyer accepts and agrees to all the terms of this agreement, as well as the information posted on the site at the time of receipt of the order by the seller.
1.4 The current legislation of Georgia, including the Law of Georgia on Consumer Protection, shall apply to relations between the parties.
1.5 The seller reserves the right to make changes to these rules, and the buyer undertakes to regularly follow the changes in the rules, which are placed in the sections of the online store.
2. Register in the online store
2.1 Both registered and unregistered customers can place an order in the online store.
2.2 The seller is not responsible for the accuracy and correctness of the information provided by the buyer during registration.
2.3 Registration in the online store provides access to additional services.
2.4 The person registered in the online store is given an individual name and password. Transfer of username and password to third party is prohibited, buyer is responsible for all possible negative consequences in case of transfer of username and password to third party.
3. Deadlines for ordering and execution of the order
3.1 The order can be placed by the buyer by phone or via the Internet.
3.2 When placing an order, the buyer informs the seller of the information required to place the order: name, surname, personal number of the buyer or recipient of the order, address of the place of delivery of the goods, contact telephone (payment model and form).
3.3 When placing an order online, the buyer fills in the electronic order form and sends the order to the seller via the Internet.
3.4 After receiving the order, the seller agrees with the buyer on the order data by phone or e-mail, including the place, date and time of delivery of the goods. The date and time depend on the region of delivery and the time required to process the order.
3.5 If after receiving the order it turns out that the seller does not have the required quantity of goods in the seller’s warehouse, the seller notifies the buyer by phone or e-mail. The buyer is entitled to agree and accept the quantity of goods available to the seller or to cancel the said position of the goods from the order. In case of non-acceptance of the buyer’s response within 3 (three) calendar days after receiving the notification, the seller is entitled to cancel the order in full. In case of cancellation of the order, the cost of the goods paid in advance by the buyer will be returned to the buyer within 3 (three) banking days.
3.6 The Buyer has the right to change the composition of the order by receiving notification to the Seller by telephone or e-mail before receiving the goods.
3.7 All materials presented on the site are for informational purposes only and do not convey fully reliable information about the properties and characteristics of the goods, including colors, sizes and shapes. In case of questions from the buyer about the properties and characteristics of the goods, the buyer should contact the seller by phone or e-mail before placing an order.
4. Delivery of order
4.1 The Seller shall use all means at its disposal to ensure the delivery of the goods specified in the relevant order, although delays in the delivery of the order may occur due to unforeseen circumstances that have arisen for reasons independent of the Seller.
4.2 The risk of accidental destruction or accidental damage of the goods is transferred from the seller to the buyer or recipient from the moment the goods are delivered to him and ordered by the buyer or recipient.
4.3 Forms of delivery:
– Courier delivery;
– Self-withdrawal from the store
* For more information see Delivery and Payment section
4.4 Upon delivery, the ordered goods will be delivered to the buyer or recipient. When delivering a prepaid order, the delivery person is entitled to request the presentation of an identity card of the buyer or recipient.
4.5 The following shall be delivered to the buyer or recipient together with the goods:
– Cash check or a document equal to the check;
– Instructions for the operation of goods in different languages
4.6 When receiving the goods, the buyer or the recipient, in the presence of the person delivering the goods, checks the appearance and composition of the goods. After-sales claims on kit and external damage will not be accepted. (Except for warranty cases, see “Warranty and Service” section for more information)
4.7 In case the goods transferred to the delivery service cannot be delivered to the buyer due to the latter (incorrectly indicated address, does not answer the telephone calls of the delivery service staff) the order will be repeated with the client only if the courier service is paid. The cost of courier services is calculated individually by agreement of the parties.
5. Payment of the order value
5.1 The value of the goods is given on the online store page next to the item name.
5.2 The cost of the goods on the online store page may be changed unilaterally by the seller. In addition, the price of the goods on which the order is placed is not subject to change.
5.3 The form of payment for the value of the goods depends on the form of payment chosen by the buyer when placing the order.
5.4 Possible forms of payment are:
Paying by cash
Cashless payment
Card payment online
* For more information see the section “Delivery and payment”
6. Exchange or return of goods
6.1 The buyer is entitled to refuse to receive the ordered goods at any time before delivery, and within 7 (seven) calendar days after receiving the goods. Return of goods of poor quality is possible only if its trade appearance, consumer properties are preserved and also the documents confirming the fact and conditions of purchase of the goods are presented.
6.2 It is allowed to exchange only the unused goods given in the original packaging, within 7 (seven) calendar days from the day of its receipt.
6.3 The exchange or return of goods of appropriate quality is carried out at the expense of the buyer, depending on the location of the seller’s online store.
6.4 Return and exchange of goods is done on the basis of an application submitted electronically by the buyer to the seller’s e-mail. By mail [email protected].
6.5 When returning the goods of appropriate quality by the buyer, an invoice and a deed of return of the goods shall be drawn up, which shall indicate:
– Full trade name (title) of the seller;
– Buyer name, surname;
– Item Title;
– Dates of concluding the contract and delivery of goods;
– amount subject to return;
– Seller and buyer signatures;
6.6 A buyer who has purchased goods of poor quality, unless notified by the seller, is entitled to request:
– Elimination of goods defects free of charge;
– Proportional reduction of the purchase price;
– Replacement with goods of similar or other denomination, with appropriate calculation of the purchase price. In addition, in the case of technically complex and expensive goods, these requirements of the buyer are subject to satisfaction in the event of a material defect being found.
– Cancel the order and return the amount paid for the goods.
6.7 Issues of return and exchange of goods are agreed with each buyer individually, by phone or e-mail.
8. Warranty and Liability
8.1 The seller is not liable for any damage caused to the buyer as a result of improper use of the goods purchased in the online store.
8.2 The seller is not liable for damage caused by the following reasons:
– Incorrect filling in of the order form, including incorrect indication of personal data;
– Illegal actions of third parties;
8.3 The buyer is responsible for providing reliable data when registering with the online store.
8.4 The Parties shall be released from liability for full or partial non-performance of their duties if such non-performance is caused by circumstances beyond its control, as a result of extraordinary events which the parties could not have foreseen and avoided.
8.5 In all cases not provided for in paragraph 8.4, the parties shall be liable in case of non-performance or improper performance of duties in accordance with the current legislation of Georgia.
9. Protecting the privacy of personal information
9.1 When registering in the online store, the buyer provides the following information: last name, first name, personal number, e-mail address, password and phone number.
9.2 The seller uses the information received from the buyer:
– For registration of the buyer in the online store;
– to fulfill its obligations to the buyer;
– To evaluate and analyze the work of the online store;
– to identify the winner of the promotions held by the seller;
9.3 The seller is entitled to send advertising information to the buyer. In case the buyer does not want to receive such information, he should refuse to receive the mailing list by emailing [email protected].
9.4 The seller undertakes not to disclose the information received from the buyer. Exceptions are only cases provided by the legislation of Georgia.
10. Other conditions
10.1 The relationship between the seller and the buyer is regulated by the current legislation of Georgia.
10.2 The Buyer guarantees that all the terms of these Rules are clear to him and he accepts them unconditionally and in full.
10.3 In case of questions and complaints from the buyer, he should contact the seller’s customer service by phone or e-mail.
10.4 All disputes arising will be resolved by the parties through negotiations, in case of failure to reach an agreement, the dispute will be considered by the court in accordance with the current legislation of Georgia.
